‘One of the most commendable features of the Platinum Wellbeing EAP is its holistic approach. The program doesn’t just address work-related issues but also takes into account personal, emotional, and family concerns that may affect an employee’s performance. Services include counselling, mental health support, and resources for dealing with issues such as stress, anxiety, relationship problems, and financial concerns.’

‘Accessibility is a major strength. The program provides multiple channels for employees to seek support—via phone, online platforms, and in-person consultations (where available). The 24/7 availability of services ensures that employees can access help whenever they need it, which is critical in times of crisis or high stress. The online resources are also easy to navigate, making it convenient for employees to find information on their own.’

‘Confidentiality is a top priority in the Platinum Wellbeing EAP, which is crucial for employees who may be hesitant to seek help due to fears of stigma or privacy concerns. The program clearly communicates its commitment to keeping all consultations and interactions private, which helps build trust between employees and the service providers.’

‘What makes Platinum Wellbeing stand out from more generic EAP programs is its tailored solutions. The program seems to invest time in understanding the specific needs of the workforce within a given organisation. Whether the issue is related to workplace culture, leadership challenges, or individual stressors, the program offers personalised support that caters to each employee’s unique situation.’

‘The range of services offered is broad and inclusive. In addition to mental health support and counselling, the Platinum Wellbeing EAP offers career coaching, stress management workshops, and resources for financial advice, all of which contribute to employees' overall well-being. This wide array of services means that employees with different needs and concerns can find support that suits them best.’

‘From an employer’s perspective, the Platinum Wellbeing EAP offers significant value. Companies that utilise the program report increased employee satisfaction, improved productivity, and a reduction in absenteeism and turnover. Employers also appreciate the program’s proactive approach to mental health and well-being, which contributes to a more positive workplace culture.’

‘The Platinum Wellbeing Employee Assistance Program is a highly valuable asset for companies looking to support their employees' overall well-being. With its broad range of services, strong focus on confidentiality, and tailored approach to addressing individual needs, it helps create a more resilient and productive workforce. Both employees and employers can benefit from the program's comprehensive offerings, though improving visibility in smaller workplaces could maximise its impact even further.’

Rating: 4.5/5